What is the new mission of the OUR

The Objectives of the OUR are to:

  • Ensure that consumers of utility services enjoy an acceptable quality of service at reasonable cost.
  • Establish and maintain transparent, consistent and objective rules for the regulation of utility service providers.
  • Promote the long term, efficient provision of utility services for national development consistent with Government policy.
  • Provide an avenue of appeal for consumers in their relationship with the utility service providers.
  • Work with other related agencies in the promotion of a sustainable environment.
  • Act independently and impartially.

 

With the ESET the objectives have changed and shall be restated as follows. ( My revision)

The Objectives of the OUR are to:

  • Ensure that consumers of utility services enjoy an acceptable quality of service at reasonable cost.
  • Establish and maintain transparent, consistent and objective rules for the regulation of utility service providers.
  • Promote the long term, efficient provision of utility services for national development consistent with Government policy.
  • Provide an avenue of appeal for consumers in their relationship with the utility service providers.
  • Work with other related agencies in the promotion of a sustainable environment.
  • Act independently and impartially.

 

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